Overview
Once the order has been delivered, we won't be able to accept the return or refund you in any way. In case the item received is not working or is damaged, the same needs to be communicated to us within 48 hours of delivery; even in such cases, a replacement will be provided.
Cancellations
Orders once placed need to be cancelled within 24 hours or before dispatch, whichever is earlier. No cancellations to be accepted after the product has been dispatched.
Information about return products
To initiate a return or replacement, send all required photos or videos of the product within 48 hours of delivery. Our technical team will review the photos or videos you send. After reviewing, we will decide on your request.
If you send the required photos or videos after the 3-day return window, we cannot offer a refund or replacement. Ensure that you provide all the required information to initiate a return or replacement. We cannot process requests with partial or incomplete visual proofs or information.
How to initiate a return:
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Send your return request to support@mycalmo.com with the required details and unboxing video.
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If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send the package.
Replacement
We are happy to provide an exchange if:
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You received damaged or defective items.
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The package is lost in transit due to the carrier's error (for prepaid orders).
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You received the wrong item, different from what was ordered.
You need to exchange it for the same item.
Once your replacement request is approved by our technical team, someone from the courier partner's team will arrive at the address for a pickup within 2 business days. After the product is delivered to us, our team will review your product. If your claim is accurate, we will immediately ship a new product as a replacement. If there is a difference in the actual condition of the product and your claim, you will be eligible for a partial refund. Valid visual proof will be shared with you.
Please note that replacements are approved only if there is a manufacturing defect or you received the product in a physically damaged condition. In such cases, the customer needs to provide the unboxing video of the product.
Depending on your location, the time it may take for your exchanged product to reach you may vary.
You can contact us for any replacement questions at support@mycalmo.com
Return
To be eligible for a return, your product must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We have a reverse pick-up facility for most PIN codes in India. For pin codes that are non-serviceable by our partnered logistics company, you must self-ship the product(s) to our office. Products sent back to us without first requesting a return or without our permission will not be accepted and will not be eligible for any refund or replacement.
Please note: A return is only applicable if you've received a damaged or defective product.
Exceptions / Non-returnable / Non-replaceable Products
Products are not eligible for returns, refunds, or replacements if:
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The product is damaged or missing parts due to customer error.
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The customer received the products in good/working condition, but now the customer no longer wants the products or the products are not as expected/effective.
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Products received by the customer were in good/working condition and stopped working/performing after some days.
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Products received by the customer are in good/working condition, and the customer wants to return them due to personal preferences.
